Security, uptime & auditability

Your hospitality data stays protected, compliant, and observable.

Razorstay combines encryption, access controls, and operational guardrails so bookings, rates, and in-stay services remain trustworthy. We publish status and work with your IT and finance teams during rollout.

Security by design

Role-based access

Permissions reflect how operations actually work — scoped per property, per role. Not a flat admin/user split.

Data privacy

Least-privilege access, segregation of customer data, and data processing aligned with regional requirements.

Operational integrity

Rate changes, cancellations, and overrides are logged with the actor, rationale, and before/after context. Always.

Reliability

Multi-AZ cloud, monitored queues, health checks, and on-call rotations with transparent status updates.

Controls & readiness

Hardened access from console to guest.

We protect console access, guest data, and keep recovery plans tested with your IT partners. Every rollout includes a shared security checklist.

SSO / OAuth2
MFA for console users
IP allowlists (on request)
PII minimization & masking
Backups & tested restores
24/7 monitoring & alerts

Infrastructure

Multi-AZ cloud with monitored services
Real-time health checks and on-call alerts
Backups, tested restores, and rollback paths

Compliance & transparency

Finance, IT, and leadership aligned from day one.

We partner with your teams to share architecture, data flows, and change management practices. Every material incident gets a published RCA.

Data residency

Primary in India; regional options on request

Encryption

TLS 1.2+ in transit, AES-256 at rest

Logging

Centralized audit for approvals, access, and configuration

Retention

Configurable retention with secure deletion

Security contact

security@razorstay.com

Report concerns or request a security review.

Request a security review